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Telegram & Discord Crypto Community Management

A happy community is the key to success. With FINPR Agency, you can have us not only moderate your Telegram and Discord community but engage users, answer their queries and let them know what you are up to.

About our agency

Dubai-based crypto marketing agency FINPR has been in the cryptocurrency space since 2017 with a global client base. Our team has helped promote 500+ projects ranging from blockchain projects, DeFi, NFT, Metaverse, and other fintech startups. Offering holistic blockchain promotional services, FINPR helps you reach out to your users to engage them, and let them know about your project updates.
FINPR covers both Telegram and Discord communities so you can maximize your social presence. Let people connect, and share their enthusiasm and excitement about your project, all in one place. Select to run Telegram and Discord individually, or together with our market competitive packages. Don’t have communities running yet? We will even help you set up and grow your communities!
Sentiments and numbers go hand in hand. With FINPR Community Management, you will not only gain loyalty, but we will also provide metrics and reports to show growth and progress. Pair your community management with our integrated services such as PR distribution, influencer marketing, Twitter crypto marketing services, listings, and others to maximize engagements across different media channels.

Telegram Crypto Community Management Services

Have our team of expert moderators engage with your Telegram community at the time of your choice (8 hours per day or 24/7). No matter which plans you select, you get:
Weekly FAQ Sheet
To help moderators cater to queries by your community, we will work with you to create a list of the most frequently asked questions (FAQs). The community managers will refer to it for effective and prompt answers posed by your community. The sheet will also be updated weekly to ensure we are on top of things.
Announcement Creation
FINPR will craft the perfect announcements to keep your community aware. If you have a dedicated announcement channel, we can push messages there. If you are simply using a simple chatroom, we can also post it there with the perfect timing.
Frequent Community Engagements
Let our team and blockchain community managers talk with the community to keep it active and healthy. From answering queries to creating polls and other activities, we can keep your community happy and satisfied.
Moderation At Its Best
Using a combination of real human managers and bots, we can help identify inappropriate messages, ban abusive members and divert discussions towards positivity.
Low Response Time
Using our Bots for moderation, we can track community activity and even detect spam bots and take appropriate actions within time. Our standard response time is less than 10 minutes!
Growth Advisory
Apart from supporting your project through different campaigns you have planned, FINPR also offers suggestions and strategies that can attract more users and still remain aligned with your objectives (for example, crypto shilling on forums, same-topic online communities and TG groups, conducting AMAs to get interested and engaged community, SEO, offline meetups, ads on social media channels (TG, Facebook, LinkedIn, etc.), and other digital marketing tools).
Weekly and Monthly Reports
Let us use the power of numbers to provide regular metrics to show you how your community has grown. From active members, messages sent, engagement, and much more.

Discord Community Management

With our round-the-clock Discord Community Management program, you can be at ease knowing that your community is in good hands.
  • Custom Bots:
    We create custom bots for your community that make your users feel welcomed. From greetings to verifications to AI-based chat support, we can do just about anything for you.
  • 24/7 Coverage:
    While most repetitive tasks are automated through bots, your community will also be manned with our very human managers - 4 moderators and 1 tech support.
  • Below 10 Minutes Response Time:
    With 24/7 covering your servers, our team require no more than 10 minutes to answer any user queries.
  • Synchronized Announcements:
    Pairing our Telegram and Twitter services with Discord? All announcements will be synchronized by our crypto currency community managers across the different social media.
  • Full Server Boost:
    Our services include server upgrades to give your users a complete and holistic experience through premium perks and benefits.
  • FAQ Updates:
    With new questions arising from users, we will do weekly updates to your FAQs to include the most common questions and answers.
  • Weekly and Monthly Reports:
    All VoIP social platform server monitoring will be converted into analytical numbers once a week for you to review and compare growth.

How To Start With Cryptocurrency Community Management?

1
Contact us and give us the complete details of your requirements, including in which social media you want to moderate community.
2
We will share the pricing plans for all Web3 community management and you can select your desired package.
3
Share all your public documentation (website, whitepaper, pitch deck, etc. Our team will build FAQs and strategies for these.
4
We will share the FAQs and community strategies with you so you can discuss and fine-tune them with our team.
5
Once approved, we start building and managing your community!
Frequently Asked Questions
What is Web3 community management?
The digital world of today has led to consumers and users banding together to help and support each other. A blockchain community management involves building and implementing strategies that can help attract users. A professional community management solution by FINPR can help you not only engage but grow it to reach your targets (successful product launch, ICO (Initial Coin Offering), or attracting customers, investors or potential partnerships.
Why is it better to have a crypto currency community for my project?
A lot of crypto users rely on direct and faster communications with their desired projects to know what is going on or to have their issues resolved. Communities also help users to meet like-minded people and interact to get others’ perspectives. As a crypto project team, a properly run community can help build trust with your users as you help them navigate any complexities and issues they may face.
Where is it better to engage with the community?
Wherever it is and wherever you want it to be! Typical social media platforms used by crypto enthusiasts include Telegram, Discord, and Twitter. Our professional community and social media management services can help you build your communities in all three.
Do I need a professional Web3 community management service?
We help you take the load off of you. Let FINPR help you professionally with our community managers, so that you and your team can have more time doing what you are good at building your project, developing customer support, management strategy, etc. With our vast range of community management tools, we are the best at it!
How long do I need to engage FINPR for my community management?
While building and handling communities is a lifelong process, there is no long term commitment required by us. You can engage FINPR for as little as a month and see the results for yourself. Should you wish to choose, we can continue the arrangement as long as you like.
What are the different metrics that you use to determine the growth and effectiveness of a crypto currency community?
We employ different statistics such as the number of users, messages sent, queries raised and answered, reactions to announcements, and overall general sentiment. The metrics are updated weekly and monthly to reflect how much the user base has increased and how much they are interacting with the our team and amongst themselves.
I already have a community running. Do I need to create a new community for you to work with?
Why build another one when there is already one running! We can go over the current state of your existing community and work from there to devise the best FAQs and best in crypto space strategies to grow and attract new members to the community.
If I want to use other FINPR services along with community management, will I need separate campaigns for each?
We can integrate all services so that not only are they synchronized, but all announcements and updates happen together for maximum user outreach. For example, achieving a milestone on your roadmap can be announced in your communities and news media as articles or press releases at the same time.
I already have a community running. Do I need to create a new community for you to work with?
Why build another one when there is already one running! We can go over the current state of your existing community and work from there to devise the best FAQs and strategies to grow amount of community members.
What are the common marketing strategy tips to grow the community?
Growing a community can be a challenging task, but there are a few strategies you can use to help increase your following. Here are some tips:

1. Define your community's purpose and target audience: Before you start inviting people to marketing channels and groups, you should define the purpose of the community and who you are targeting. This will help you create content that appeals to your target audience and attract people who are interested in your community's topic.

2. Engage with your audience: Engage with your community by responding to their messages, questions, and comments. This will help you build trust with your followers and establish a strong relationship with them.

3. Share valuable content: Share valuable content related to your community's topic, such as news articles, analysis, and opinion pieces. This will help you establish yourself as a thought leader in the industry and attract new followers.

4. Promote your group for community building: Promote your TG or Discord group on social media platforms and relevant forums to attract new members.

5. Host events and giveaways: Host events, such as AMAs (Ask Me Anything) with industry experts and giveaways, to attract new members and reward your existing followers.

6. Collaborate with other communities: Collaborate with other crypto currency communities to expand your reach and attract new members who may be interested in your community's topic.

7. Provide value to your members: Finally, make sure to provide value to your members by offering exclusive content, early access to products, and other perks. This will help you retain your existing followers and attract new ones.
Should I hire community manager or community agency?
It depends on your crypto company targets as well as budget. Here are some things to consider while making a decision:

• Size of your community. The bigger amount of community members you have, the more more time needed to manage it, block spammers, etc. For example, if in your group there are only 100-300 people, hiring one community manager is enough. But if your community larger and multinational (so there are might be some discussing at a time, when it’s a night), then better to hire an agency.

• Expertise. Since agencies (like FINPR) can have lots of clients on community management service, they might have bigger experience than average community manager that could be hired. Also they might have best tips for successful community growth, including options with social media marketing to get new members from Facebook, TG and other platforms.

• Budget. If in terms of moderation you need to cover 24 hours 7 days per week, you need at least 3 people. If you want to hire them full-time, it might not be so cost-efficient since agencies can provide the same amount of community managers for price lowers (since the cost could be shared through other agency’s clients).
What is the role of a crypto currency community management firm?
Such agencies helps to build, nurture, and grow your community. They focus on building a vibrant and loyal community around your project, and provide marketing and support services tailored to your community's needs.
How can a Web3 community management company help my project?
It can help your project in various ways. They can assist with the creation of engaging content, manage your community moderators, provide community support, and help with marketing and paid media to attract more users to your project. They also foster the community's growth and help surpass your project's goals.
Why is having a well-run community important?
A well-run community is important because it helps to enhance your project's reputation, increase user engagement, and attract new investors. It also creates a positive image for your project within the community, leading to better partnerships and opportunities for growth.
What are the benefits of hiring a leading Web3 community management agency?
Hiring a leading community management agency has several benefits. They have the expertise and experience to effectively manage your community and provide the best crypto marketing solutions. They can save you time and resources by taking care of community-related tasks, allowing you to focus on building and growing your project.
How can a crypto currency community management agency engage my community?
Such agencies can engage your community by creating and sharing interesting and relevant content, hosting competitions and events, organizing AMA (Ask Me Anything) sessions, and facilitating discussions and interactions among community members. These activities help to keep the community engaged and foster a sense of belonging.